Effective Date: July 23, 2025
At Aurelix, we are committed to providing high-quality SEO services and customer satisfaction. Please read our return and refund policy carefully before purchasing our services.
Due to the digital nature of our services (such as SEO campaigns, audits, content strategies, etc.), we do not offer returns once work has commenced or been delivered.
You may be eligible for a full or partial refund only under the following conditions:
Service was not delivered as described
No work was initiated within 7 business days of payment
Double payment made by mistake
To request a refund, please email us at services@aurelix.net with your order ID, service details, and reason for the request. Our team will review and respond within 5 business days.
Email us with your request details
We review within 5 business days
Receive approval or denial notice
If approved, refunds will be processed within 7â10 business days to your original method of payment.
The following are non-refundable:
Any work that has been completed and delivered
Keyword research or strategies shared with the client
Paid tools or platforms used on behalf of the client
If you have any concerns about your order or refund eligibility, please contact us at:
We typically respond within 24 hours